apologybill errorbilling accuracybilling correctionbilling disputebilling issuebilling mistakeBritish Gascompensationconsumer rightscustomer communicationcustomer complaintcustomer experiencecustomer satisfactioncustomer servicedebt collection process.debt collectorfinancial errorincorrect billresolution process
What was the error in the man's bill from British Gas?
The error in the man's bill from British Gas was an incorrect charge of £2,500.
How did British Gas respond to the error in the man's bill?
British Gas initially told the man that they were sending his details to a debt collector over the incorrect bill.
What action did British Gas take after the incident?
British Gas issued an apology to the man and acknowledged the error in his bill. They also assured him that they would not be pursuing the incorrect charge.