A worker who was dismissed after inadvertently sending an email that referred to a customer as "a twat" has successfully won an unfair dismissal claim, receiving over £5,000 in compensation. Meliesha Jones, a part-time administrator at Vale Curtains and Blinds since 2021, was handling a customer complaint alongside a colleague when she accidentally sent the message to the customer instead of keeping it internal. The incident led to her termination, but an employment tribunal ruled in her favor, highlighting the circumstances surrounding the mistake.

A worker who was dismissed for referring to a customer as a "twat" in an email error has been awarded over £5,000 in an unfair dismissal case. The employee's termination stemmed from a mix-up that led to the inappropriate comment being sent, prompting legal action that ultimately favored the worker.