Greenville Utilities Commission: Ensuring Customer Safety and Service Excellence
Power Outage Preparedness and in North Carolina places a high priority on customer service and safety, offering a toll-free Emergency Hotline (855-767-2482) that operates 24/7. This hotline is dedicated to reporting utility-related emergencies, including electric outages, gas leaks, and sewer spills. In addition to the hotline, customers can conveniently report electric outages through an online reporting system and outage map. The outage map provides real-time information on outages and estimated service restoration times, allowing customers to stay informed during downtime events. It is advisable for customers to save the Emergency Hotline number and have their account details readily available for efficient reporting.
Storm Preparedness and Resources
Greenville Utilities Commission underscores the importance of preparedness and safety, especially during storm seasons. The commission offers storm-related resources on their website to assist customers in staying informed and proactive during adverse weather conditions. By providing updates on various activities and events, including National Fix A Leak Week, World Water Day, National Gas Utility Workers Day,
Severe Weather Preparedness Week, and participation in school career fairs, Greenville Utilities Commission demonstrates its commitment to community engagement and education. Customers are encouraged to follow safety protocols, such as calling 811 before digging, changing clocks and filters for energy savings, and being aware of ongoing utility work in specific areas like the 800 block of
Evans Street.
Community Engagement and Information Sharing
In addition to utility-related updates, Greenville Utilities Commission collaborates with local authorities and organizations to disseminate important information to the community. Social media posts from entities like the Greenville Police Department and the
National Weather Service provide valuable insights into power outages, weather impacts, and safety tips for residents. By leveraging various communication channels, Greenville Utilities Commission ensures that customers are well-informed and prepared for any utility-related challenges.
Creating an Online Account and Accessing Services
To enhance customer experience and accessibility, Greenville Utilities Commission offers the option to create an online account for easy management of utility services. New visitors can register by providing their account number and personal/business information, including a unique PIN for security purposes. The online account portal enables customers to report outages, access billing information, explore career opportunities within the commission, and review privacy policies and disclaimers. By empowering customers with online tools and resources, Greenville Utilities Commission aims to streamline service delivery and enhance user satisfaction.
Electric Department Overview and Service Offerings
Greenville Utilities' Electric Department stands as the second largest municipal electric system in North Carolina, catering to Greenville and approximately 75% of Pitt County. The commission procures electric power from the North Carolina Eastern Municipal Power Agency, which sources power from Duke Energy Progress. The electric power is transmitted through 230-kV lines to distribution substations, where voltage is regulated to 12.47 kV for local distribution. With 19 distribution substation sites, Greenville Utilities offers a range of electric services and programs, including initiatives like
Beat The Peak, Charging Station Rebates for Businesses, and the
Smart Thermostat Pilot Program. Customers can seek assistance or report emergencies by contacting the dedicated hotline at 1-855-767-2482.
By prioritizing customer safety, service excellence, and community engagement, Greenville Utilities Commission remains a trusted utility provider in North Carolina, dedicated to meeting the evolving needs of its customers and ensuring reliable utility services for the community.
1. How can customers report utility-related emergencies to Greenville Utilities Commission?
Customers can report utility-related emergencies to Greenville Utilities Commission by calling the toll-free Emergency Hotline at 855-767-2482, which operates 24/7. They can also report electric outages through an online reporting system and outage map.
2. What resources does Greenville Utilities Commission offer for storm preparedness?
Greenville Utilities Commission offers storm-related resources on their website to assist customers in staying informed and proactive during adverse weather conditions. They provide updates on activities like National Fix A Leak Week, World Water Day, and Severe Weather Preparedness Week.
3. How can customers create an online account with Greenville Utilities Commission?
Customers can create an online account with Greenville Utilities Commission by registering on their website with their account number and personal/business information. They will also need to create a unique PIN for security purposes.
4. What services and programs does Greenville Utilities' Electric Department offer?
Greenville Utilities' Electric Department offers a range of electric services and programs, including initiatives like Beat The Peak, Charging Station Rebates for Businesses, and the Smart Thermostat Pilot Program. Customers can seek assistance or report emergencies by contacting the dedicated hotline at 1-855-767-2482.